Frequently Asked Questions
Got burning questions? Swing into the FAQ pit and let's unravel the mysteries together. Because life's too short for confusion, and we've got answers!
Orders & Shipping
Where do you ship?
At the moment, shipping is available to the following destinations: U.S. within the 48 contiguous states, Alaska, Hawaii, U.S. territories & Canada.
Where do you ship from?
Our orders ship from our warehouse in Jacksonville, FL.
Can I return my order?
"We have a 30-day return policy that you can take advantage of. To qualify for a return, the ordered item must be in the same condition as when you received it, unworn or unused, with tags, and in the original packaging. We also require the receipt or purchase proof.
To initiate a return, you can contact us through the website's contact form or via email at swüngit@amashoppers.com. If the return is accepted, we will send you a return label along with instructions on how and where to send the return. Without a return request, we cannot accept returns."
How much is shipping?
Delivery within the 48 contiguous states costs $XX, and to Canada, $XX (USD).
Additional international shipping prices will be displayed at the end of the checkout process.
How long does shipping usually take?
Orders are handled Monday through Friday, processed before 5 pm EST, and usually dispatched within 48 hours.
Shipping typically takes 7 to 10 business days, the exact duration depending on the destination within the United States.
We also provide the option for 2-day expedited shipping at an additional cost. The extra fee is calculated based on the weight of the products.
I am experiencing issues with the payment process, what should I do?
Ensure that all pop-up blockers and ad-blockers on your device are disabled. If issues persist, clear your browser's cache and try the process again.
You can also try to change browser.
If your issues persists don't hesitate to hit us up. We've got your back, always here for you!
Swüng It® Basics
For what age is Swüng It® suitable?
We recommend using the swing for children aged 3 and above under adult supervision.
How much weight can the swing withstand?
The swing can support up to 200 lbs (90 kg), and the ceiling attachment can withstand up to 330lbs (150 kg)
How tall should my ceiling be?
The ceiling height should be at least 6.5 feet. (approx. 2 meters).
Is everything included, or is anything else required?
The shipment includes the ceiling attachment for both concrete and wooden ceilings. To attach the ceiling mount you will need a pencil, drill, screwdriver, and, optionally a hammer.
Can the swing also be used outdoors?
Yes, it can be used outdoors. However, the swing fabric is not weatherproof.
What is your return policy?
We are confident that you'll love our product! However, if it doesn't quite fit, you have a 30-day return policy to fall back on. To qualify for a return, the ordered item must be in the same condition as when you received it, with tags and in the original packaging.
Still got questions buzzing in your head?
Didn't see your question? Drop us an email. We'd love to help!
Contact Us